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Return Policy

Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of tough stains. We here at The WhiteningBox© are not able to refund purchases unless the product is defective.

Defective items
The WhiteningBox© will offer a refund, but only within 8 days and only for defective items.  This refund is only available if all items provided are returned in their original state, and include all packing material, original manuals and instructions, and any accessories that came with them. Partially returned items will NOT be accepted. Once the LED light and mouth tray has been used, it will not be liable for a refund. It is the customer’s responsibility to pay for shipping costs upon return. Refund will be limited to the cost of the item being returned via regular post not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.

If an item has a defect and needs to be returned, you must first email info@thewhiteningbox.com and describe your problem.

30 days guarantee
At The WhiteningBox© we stand behind our quality product with a 30 days guarantee and 100% money back. If your teeth doesn't get 5 shades whiter after the complete process we will refund you the money. To be able to use this guarantee you need to take a picture on your teeth day one and also the last day when you have completed the whole process. All pictures must be sent to info@thewhiteningbox.com with a description of your problem.